Terms of service

Last updated: 11 November 2026

1. Who sells

Sales on humixpaint.com are made by Aqua Site S.L., tax ID (NIF) B44728947, with its registered address at Avenida Trinidad, 10, bajo, 38200 San Cristóbal de La Laguna (Santa Cruz de Tenerife), Spain, which trades under the brand name Humix Paint. You can contact us at hola@humixpaint.com or on WhatsApp at +34 666 395 420, Monday to Friday from 9:00 to 18:00 (Canary Islands time).

2. Scope of these terms

These terms govern the purchases you make on humixpaint.com. By placing an order you confirm that you are of legal age and accept these terms in the version published at that time. They are supplemented by our Shipping policy, our Returns and refunds policy and our Privacy policy. Nothing in these terms limits the rights you have under consumer law.

3. What our products do and do not do

We sell breathable paints, surface preparation products and waterproofing products designed for walls and surfaces with damp problems. They are treatments that help reduce the effects of damp and help prevent them from coming back, but we want you to know this from the start: on their own, they do not usually remove the root cause.

• Condensation and mould: the paint helps reduce surface condensation and helps prevent mould from spreading, but the home keeps producing water vapour; ventilating and controlling indoor humidity is still necessary.
• Rising damp (capillarity, salt deposits): preparation and paint improve the finish and help make the problem less visible and slower to return, but they do not stop the water rising from the ground.
• Leaks and water ingress: on terraces and roofs, a properly applied waterproofing product can help stop water getting in through the treated surface; on walls, the point where water is getting in must first be found and sealed.

The result depends on the type and cause of the damp, the condition of the surface, the preparation and the application. The coverage, consumption and drying times stated are for guidance only: always check the technical data sheet for each product and, if in doubt, test it first on a small area.

4. Photo diagnosis

The photo diagnosis is free and comes with no obligation to buy. You send us one or more photos by WhatsApp or email and a member of our team replies during working hours with guidance on the likely type of damp, whether the cause should be dealt with first, and which products and quantities might suit you. It is a remote assessment based on the images and information you give us: it is not an expert report and does not replace an on-site inspection by a professional. If the information available does not allow us to advise you with confidence, we will tell you.

5. Prices

Prices are shown in euros and include the applicable taxes. Shipping costs are set out in our Shipping policy, and the total order amount, including taxes and shipping, is shown at checkout before you pay. If we detect an obvious error in the price or description of a product, we will let you know before shipping so that you can decide whether to keep the order with the correct information or cancel it for a full refund.

6. How to place an order

• You add products to your cart and go to checkout.
• You enter your contact details and delivery address. Before paying you can review the order summary and correct any details by going back to the previous step or to the cart.
• You choose one of the payment methods shown at checkout and confirm the order, which involves an obligation to pay.
• We send you a confirmation email with the order summary. The contract is concluded in Spanish. We keep the electronic record of the order and you can ask us for a copy at hola@humixpaint.com.

7. Payment

You can pay using the methods shown at checkout at the time of purchase. Payment is processed through the shop's payment platform; we do not store your full card details.

8. Availability

If, after you have confirmed your order, a product is not available, we will let you know as soon as possible and you can choose to wait for it to be restocked, swap it for another product or cancel that part of the order; in that case we will refund what you paid for it without undue delay and, at the latest, within 14 calendar days.

9. Shipping

We only deliver within Spain. Destinations, costs and delivery times are set out in our Shipping policy.

10. Withdrawal and returns

You have 30 calendar days from receiving your order to withdraw from the purchase, more than the legal minimum of 14 days. The conditions and procedure are set out in our Returns and refunds policy.

11. Legal guarantee

We are liable for any lack of conformity of the products that becomes apparent within three years of delivery, in accordance with Spanish Royal Legislative Decree 1/2007, approving the consolidated text of the General Law for the Protection of Consumers and Users. If a product is not in conformity, you can ask for it to be repaired or replaced and, in the cases provided for by law, for a price reduction or termination of the contract. To make a guarantee claim, email us at hola@humixpaint.com. The guarantee does not cover results caused by an untreated cause of damp, by preparation or application different from that set out in the technical data sheet, or by improper storage of the product.

12. Customer service and complaints

For any question, problem or complaint, email us at hola@humixpaint.com or message us on WhatsApp at +34 666 395 420. We will reply as soon as possible. If you are not satisfied, you can contact the consumer services of your autonomous community or local council.

13. Governing law

These terms are governed by Spanish law. If you are a consumer, in the event of a dispute you may go to the courts of your place of residence.