Shipping policy
Last updated: 11 November 2026
Where we deliver
We only deliver within Spain: mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla. For now we do not ship to other countries.
Shipping costs
- Mainland Spain: €2.90.
- Balearic Islands, Canary Islands, Ceuta and Melilla: €12.90.
- Free in all areas for orders of €59.90 or more.
The exact amount is shown at checkout before you confirm your purchase. The €59.90 threshold is calculated after discounts have been applied.
Delivery times
In mainland Spain, the usual delivery time is 24 to 72 working hours from payment confirmation. Deliveries to the Balearic Islands, the Canary Islands, Ceuta and Melilla may take a few days longer. Delivery times are estimates and do not include Saturdays, Sundays or public holidays.
In any case, we will deliver your order within a maximum of 30 calendar days from purchase. If for any reason we cannot meet this, we will let you know and you can cancel the order for a full refund.
Taxes and formalities in the Canary Islands, Ceuta and Melilla
Prices include the applicable taxes, and the tax that applies to your address is calculated at checkout based on the delivery postcode, so you see the total before you pay. The Canary Islands, Ceuta and Melilla have their own tax regime, so shipments to or from these territories may require customs formalities and may be subject to the indirect taxes set by the regulations in force. If any order were to involve an additional charge on delivery, we will tell you before shipping it so that you can decide whether to go ahead.
Tracking
You will receive the tracking number by email when your order leaves our premises.
If you are not at home
The carrier will usually try to deliver again or leave a notice so you can arrange delivery. If the parcel is returned to us because it could not be delivered, we will contact you to resend it or refund the amount.
Problems with your delivery
If the parcel arrives damaged, we recommend that you note it on the carrier's delivery note, take photos and contact us at hola@humixpaint.com or on WhatsApp at +34 666 395 420 with your order number, ideally within 48 hours. We will send you a replacement or refund the amount. Telling us later does not mean you lose the rights you have under the law; see our Returns and refunds policy.